Support
Last updated:
Write to support@mappifier.com. Please write from the email address of your Mappifier account, or mention it, so that we can find your account.
Locations and searches
What counts as a location?
Every location in a search uses one. A search with three locations uses three. A search that finds no common area still counts; a search that fails doesn’t.
Searching a location again with the same mode and travel time is free for 30 days after it was counted. The result of a search shows until when you can repeat it for free.
How do I share a search?
After a search, use the share button next to the result. It makes a link that opens the same locations in Mappifier. The person who opens it needs an account, and the search is free for them for as long as it is free for you. The link contains your locations and their names, so share it only with people who may see them.
When do my free locations come back?
On the first day of each month, counted in UTC. The app shows the date on the Buy locations screen. Free locations you didn’t use don’t carry over.
“No reachable area” for one of my locations
The location is probably too far from a road or path, for example on a lake or in the mountains. Remove it and place it closer to a road. The search didn’t use any locations.
Purchases
Where can I buy locations?
In the Android and iPhone apps. Locations you buy there belong to your account, so they also work in the browser and on other devices where you sign in with the same account.
I paid, but my locations haven’t arrived
They normally arrive within a few minutes. Close the Buy locations screen and open it again to refresh the balance. If they are still missing after an hour, write to us with the receipt the store sent you.
How do I get a refund?
Refunds are handled by the store you bought from:
- Apple: reportaproblem.apple.com
- Google Play: play.google.com/store/account/orderhistory
When a pack is refunded, its locations are removed from your account.
Account
I didn’t get the email to confirm my address
Check your spam folder, then use Send the email again in the app. It can take a few minutes to arrive.
How do I delete my account?
In the app, open the account menu at the top right and choose Delete account. See Delete your account.