Delete your account
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You can delete your Mappifier account yourself, in any of the apps or in the web app.
In the app
- Sign in to Mappifier.
- Open the account menu: the round button at the top right of the map.
- Choose Delete account and confirm. If you signed in some time ago, the app asks you to sign in once more first.
If you can’t open the app
Write to support@mappifier.com from the email address of your account and ask us to delete it. We delete it within 30 days and confirm by email.
What is deleted
Deleting your account immediately and permanently removes:
- your sign-in, including your email address and password;
- your account record and your monthly usage;
- our records of your purchases;
- any bought locations you haven’t used. They aren’t refunded.
What is kept
- Purchase records at Apple, Google and RevenueCat. The stores keep their own records of what you bought, and RevenueCat keeps a record under your account ID. Write to us if you want us to have RevenueCat’s record erased as well.
- Your free usage this month. A hash of your email address and the number of free locations you had used stay until the end of the month, so that signing up again doesn’t give new free locations. We keep the hash, not the address itself.
- Crash reports. They carry a pseudonymous ID instead of your name or email address and are deleted automatically after at most 90 days.
For more detail, see the privacy policy.